FAQ

Pit crew answers

Need directions? Got a question about your order, shipping, or collecting Disney Pixar Cars diecasts? Check below, or contact us if you need help.

Shipping

How long does shipping take?

Most UK orders arrive within 2–5 working days after dispatch. We aim to dispatch within 1–3 business days, depending on order volume. See our shipping page for Royal Mail Tracked services and free shipping from ÂŖ30.

Do you ship outside the UK?

Currently we only ship within the UK. International shipping may be added in the future — follow us or join the newsletter for updates.

Orders

Can I cancel an order?

Yes, before it has been dispatched. Email contact@colbcast.co.uk or use our contact form with your order number. Once an order has entered dispatch, it may no longer be possible to cancel.

Do you restock items?

Some Cars releases are limited or exclusive, so we cannot guarantee every item will return. We restock popular lines whenever possible and update availability through our catalogue.

Payments

How do I pay?

Payments are securely processed by Stripe. Colbcast does not store your full card details. You will be redirected to Stripe to complete your order.

Returns

What is your returns policy?

See our Returns Policy — including 14-day cancellation rights, collector packaging guidance, and help with faulty or damaged items.

Products & collecting

What categories do you sell?

We stock a range of Disney Pixar Cars diecasts including Singles, Deluxes, Multipacks, Mini Racers, Haulers, and US Exclusives. Our catalogue is built for collectors looking for both everyday releases and harder-to-find pieces. Browse the shop or category links on the homepage.

Are your items brand new?

Yes. Unless stated otherwise, all items are new and sourced for collectors, supplied in their original packaging.

Do you sell genuine Disney Pixar Cars products?

Yes. We only sell genuine Mattel Disney Pixar Cars diecasts from official releases and trusted sources.

Do you sell rare or exclusive releases?

We stock selected releases including exclusives and limited-availability items when we can source them. Availability changes often — check the shop or contact us if you are hunting for something specific.

Can I request a specific casting?

If you are looking for something specific, contact us and we'll let you know if we can help or expect it in stock.

What is collector packaging?

Collector packaging is how we pack your order for delivery — extra protection to help preserve blister cards during shipping. It does not change the condition of the diecast itself.

The item’s condition (for example brand new or gently used) is listed on each product page. You can choose collector packaging or practical packaging at checkout, whatever condition the car is in.

Will my packaging arrive protected?

Yes. Every order is packed carefully for Royal Mail delivery. Choose collector packaging at checkout if you want extra card protection — that’s a shipping service, separate from the diecast’s listed condition.

Accounts

Do I need an account?

No — you can checkout as a guest. An account lets you track orders and leave reviews. Register or log in.